Best Practices Lessons Learned from the Building Department Accreditation

We thank you for choosing to spend your time in attending this short-course on best practices in building departments. This will be an excellent opportunity for you to learn about new and innovative procedures as well as to discuss those taking place in your own department and in those around you.

In this course, we’ll discuss tried-and-true best practices accepted and promoted by the ICC Major Jurisdictions Committee as well as new ideas, from jurisdictions of all sizes, discovered by the International Accreditation Service (IAS) during the building department accreditation process. Best practices have been defined as “professional procedures that are accepted or prescribed as being correct or most effective.” In this short-course, we’ll focus on recognized best practices ( as well as noteworthy practices currently being tested) in specific areas of plan review, inspections, permitting, management /administration legal, customer service, and information technology. The best practices that will be discussed in the presentation are organized, by the above topics, in this publication for your reference and study.

The organization style is shared with AC251—the IAS Accreditation Criteria for Building Code Regulatory Agencies and Third-party Service Providers— which is the global standard for building department accreditation. We hope that this course will leave you inspired to implement applicable best practices as well as to culture, refine and share a few of your own.

INFORMATION TECHNOLOGY

In today’s cities and counties, citizens and users of government services are demanding online access and service delivery. If the department uses a computer program for plan checking, there should be evidence of validation of this program through activities such as hand calculations . It is important for a department to access to the IT systems it needs to support these demands

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